Bad service. No response on emails n via call centre

My account has be sent to the fraid department its been years and ive been calling in all this years and no one is assisting and to tell me why coz i was on a 24 month contract paying via debit order never skip payment. Dstv has provided me with the worst service eva even wen i call the ***** department thy can assist Wat the hell is gonning on der. Why do we need to pay for such bad service den follow uo email phone call nothing. For the hole six years. Can some one call me to sort this out. Ill pull dates from my mail box.