WB
Wayne B

1 reviews | Active since Jul 2011

19 Oct 2016, 14:23

Bad service, no response

<p>Was listed at the Credit Bureaus by Multichoice in error. Requested a correction of this on 13 Oct and to date have had no response. Multichoice informed me that they would send a letter within 48 hours to rectify. Called teh call center and they just escalate the matter with no other communication channel offered. Frustrated to hell as I am trying to open a bank account.</p>

0
Replies (6)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Oct 2016, 14:24
Official

Dear Wayne

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

WB
Wayne B's update21 Oct 2016, 09:04
Reviewer Update

Still no response from Enqueries/delisting - absolutely nothing. Have emailed ********** and ********** and have phoned the call center three times and each time all they say they can do is escalate.

As noted, I will had this over to my legal representitive if I do not receive the letter this week. This issue is preventing me from opening a bank account at Standard Bank.

WB
Wayne B's update25 Oct 2016, 12:47
Reviewer Update

Hi Dinah

Any feedback? No one has contacted me.

Regards

W Bennett

WB
Wayne B's update28 Oct 2016, 15:04
Reviewer Update

Still no feedback, no response!!!!!!!!!!!!!!!!! I cannot open a bank account thanks to Multichoice!!!!!!! I am a premium subscriber paying a lot of money on my subscription and the lack of service is disgusting.

WB
Wayne B's update31 Oct 2016, 10:45
Reviewer Update

Still no feedback or response from Multichoice delisting!! The listing is still recorded at the Bureau and I owe absolutely nothing to Multichoice. I am a premiuim subscriber that pays by debit order. Multichoice have negatively effected my credit rating by their error -My only recourse now is the legal route?

WB
Wayne B's update01 Nov 2016, 11:46
Reviewer Update

I have reffered the matter to the Credit Ombud - ref CIO OFFICE - Acknowledgement Letter CIO ********** 1005