Bad service no help at all

Been struggling with my streamer that only shows 3 channels no-one watches,ive done a live chat and give me some low excuse and i need to submit copy of my id,but the link doesn't even work,the more i tell this person the link doesn't work the more they keep sending the useless link and still im stucked with no streamer,DSTV u lost alot on customers this far im next