BAD SERVICE NO EXCUSE

I have called into the call center trying to sort out my catch up titles not appearing on my side, I was instructed to unplug and plug again after a minuet. but this does no difference. The whole reason for me having the dstv premium is for myself to be able to catch up to series that I couldn't watch the whole week but to seat in front of a tv with basically no titles loading its pathetic.<br> <br> I think this is a ploy by Multichoice to force us to buy the new explora. I bought the PVR just two years ago, not knowing that you are going to introduce the explora. Now that I have the old decoder, does that mean I should be deprived of watching TV. What will happen in another 2years when you introduce Explora on steroids? <br> <br> am still a paying customer and deserve proper satisfaction. I request that you return my titles on catch up <br> <br> <br> I cant be told that when software updates where done something went wrong on my side, I haven't suffered any electrical cut off. so What the consultant said the other day that when my software was updating it might have happend that my power went off and everything didn't go back to the right place. <br> <br> I demand rapid response.