Bad Service Multichoice

My Name is Sizwe on the 19th of March I had a problem with my Decoder Pace with an error message BE1 I called Multi choice and spoke to an Agent which she failed to assist me with my decoder which she said I must go to an Agency of which I went to Jabulani Mall and was assisted by Sipho and I wanted to change ownership from 1 decoder to my name which he said it does not link to my account and he said he gets error smart card linked with other decoder he said he will escalate to multi choice which he called me tomorrow to notify me he then said I must call Call Centre I then called and spoke to Noluvuyo who said the same thing that my decoder does not link she asked me to hold and I had to hold for 20 minutes then my line got cut off and I asked her to call me if I get cut off she promised to call back but never did my decoder still dont play and I have paid for the services...On the 31st I called again and spoke with Nosipho who told me different story as she said the decoder says no results found hence it was changed to me she said she will escalate to her team leader and I asked for Call back if I get cut off she promised as well still decoder dont play ......... At 6:34pm I gpot a buzz from multi choice which rang for 5 seconds then they dropped a call of which I believe that is what they are doing when u ask for a call back till today no viewing its only playing 100 channel only what a terrible service form Multi choice agencies and call centre can someone deal with this viewing of my decoder I expect a call back on Wednesday as its my off day to resolve this matter this is not on what a bad service please get back to me as I dont have a dish which I have paid for the services.