Bad service multi choice inaccurate and unhelpful

Multichoice has gone down I am so upset I changed my package from the compact to the family and they out off my dish this happened two months ago I have proof and everything and they even refunded me I have now again overpaid and I'm still sitting with a dish that is not on after having paid them. They are *********** and ontop of that when I call to answer the calls they don't even pick up what a useless service DStv has gone down the drain.