Bad Service Multi Choice Centurion - Erasmus

Good Day, I would like to complain about multi choice. Decoder is off for 3 days. Trying 3 days to get it up and going thru the multi choice centurion branch. A guy with the name of Erasmus is working there. First call he said he send someone to come and have a look. Second day - When we phone him he just **** the call - no joy as of yet. I called him from another number this morning. Took my call but he is arogant as can be. I have mnet since the 1980's and no problem. Every month the debit order is going off effortless. Now when push comes to shuff. No No No. Just want your money that is all. Really not happy about the service.