Bad Service Multi Choice

On the 27th of May at 17:50 I received an email from Multi choice with an offer to pay R649.00 for 3 month on DSTV Premium. I then called them to upgrade to premium. When I got home from work that evening the upgrade was done. initially I used to pay my subscription on the 15th of every month. I then asked the consultant if I can change it to the 25th of every month which is my pay day she said she will load it on the system.Last week on the 15th I received a message to pay R369.00 I thought it wa a short fall since I had changed my dates, I paid it. Today I received a reminder sms telling me of the R829.00 that I must pay on the 25th. I then called Multi choice to query about the R649.00 for 3 months offer which I phoned and took up. I was told I failed to pay the R52.00 which was needed by the 31 of May in order to qualify for the R649.00. The consultant that was helping me didn't say anything about the R52.00 activation whatsoever. today the consultant that was helping me said she will gladly downgrade me to the option I was on. The point is not an upgrade or downgrade the point is I had budgeted to pay the R829 in August not now in June and also no one at Multi Choice is acknowledging that the fault was on their side it is their consultant that didn't explain about the R52.00 even the email they sent did not say that a R52.00 activation will be needed in order to enjoy this. I would like Multi Choice not to abuse the fact that they don't have competition in South Africa and South Africans are subjected to use them because they don't have a choice. And alos train your consultants properly when it comes to your promotions or have a department that is responsible for promotions to avoid scenarios like this. Lastly big companies own up to their mistakes your consults should be properly trained on your products and not insults clints and say "I can downgrade your package'. My customer number is ***.