bad service levels and imcompetent agents at dstv

Just to let you all know the service levels i have been receiveing from dstv call centre. A simple thing as not viewing my compact bouquet channles on dstv app now. it is now going for 2 months now and no agent can assist. they keep on logging calls to back office giving me a reference number,im getting pushed from pillar to post and no one seems to me help me. i tried to speak to a manager or supervisor with no luck. they refer me to the live chat which an agent only comes back after an hour after me logging the call which by then i have already forgotten about. when a debit order does not go through they cut your services immediatly.