Bad service, less informed agents

I called yesterday 22 December 2019 to activate my new account, the agent confirmed that my old account was canceled and that only one account is activated. I asked if she can load a debit order she advise they don't do debit order runs on a Sunday and advised me to make EFT.

Today 23 December I called to confirm if payment is received and to my surprised I was told I still need to make payment on my old account which I haven't use for years. I spoke to two consultants Manini and Thobisile cela who were so arrogant and put me on hold for no reason. After taking me from pillar to post I was transferred to khayalami who transfer me to Priscilla at cancelation department who advised have been debited n I also made a payment as advised?!

Multichoice staff are *********** and inconsiderate of customer feelings. I want that R412.00 debit order reversed back to my back and I want my banking details to be removed from your system effectively as of today