BAD SERVICE, LACK OF ATTENTION TO DETAIL

I down graded from Premium to compact in April, in May they deducted the wrong and therefore suspended my account and every week I have to contact the call centre because they keep suspending it and every and despite the fact that their call centre agents write notes for every call, this morning I asked to speak to a Supervisor and her name is Tanya and didn't give me the surname, she demanded that I go through the whole story and **** and said there were no notes after I told her that previous agents have read notes. She confirmed that I paid on the 02 June but told me that she will not switch on my decoder. I find them ***********, No attention to detail, Condescending and Rude.