"Bad service" Is this the type of service your business gives CEO: Mr Brand De Villiers

My service has been suspended and when i called i was told that my payment it was due to non payment. This morning i told the consultant that I made the payment on the 30/11/2020 already. I was told to send proof of payment to ***. This afternoon I called and went through the same process just to be told that i need to send proof of payment to *** The agent then said that i used the incorrect account number. Since I took out Dstv i have been doing EFT payments to the current account number and payments are reflecting until October 2020. Now it is an issue.

We phoned again 30mins ago as we wanted to speak to a manager we were told that he will call us within 10 mins as requested.

Some much for customer service. Please can a senior manager contact me.

Regards,

F Richards

DSTV no: ***1