Bad service is an understatement

I just called multi choice 3 times from my cellphone about my husband's account. first time my call was answered after 5 minutes whereby the agent told me she is offline and won't be ablego assist me. I requested a callback ,because the R12 airtime I bought was about to finish. I was advised to call back because they an inbound callcentre and don't make outgoing calls. I suggested she should go offline to prevent me or someone getting through to her again and had to call back. I bought R12 airtime again,called back ,but while holding my airtime ran out. U bought airtime again and lucky got through ,this time I was told again by the agent she was offline and the same unable to call story. She took my husband's I'd number to assist,but got someone else instead to tell me again she is offline and unable to call me back. I asked them surely somewhere in the call centre there should be a line that calls back what if you have an emergency and need too call for help. I was told they use there cellphones for emergency calls.my airtime ran out again . so in a space of 1 hour I spend R36 with still no assistance. Bad multi choice bad. So I just connected my open view decoder again until someone in management call me back