1 reviews | Active since Oct 2015
Bad service ( incorrect amount due)
Called multiple to downgrade my plan on the 30th. I have downgraded to a lower plan R110pm. The lady at the call centre confirmed that R110 will be debited in my account on the 1st of October... but Nothing happened. Yesterday my bank sent me a notification where I was charged a fee for insufficient funds debit order. When I had a chat with a consultant (Tshireletso) she responded saying my account is paid coz an amount of R419 was debited... When I know there was no R400 in my account. Now when I check...I owe R220...what on earth is the R220 for when I changed to a R110 plan. Multichoice is really fustrating .... Can they do what they got paid to do. Till today I haven't been debited.. and on top I'm told I owe more.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
As advised on our telephone discussion, we have sent a debit order of R109.33 that will be taken on your account on the 05.10.2020.
Kind regards
DStv: Hello Peter Team
Best regards,
As advised on our telephone discussion, we have sent a debit order of R109.33 that will be taken on your account on the 05.10.2020.
Kind regards
DStv: Hello Peter Team
Best regards,