bad service *********** staff.

I have been calling every month regarding my billing which is incorrect recording on my profile, and they take forever to fix it, they has a price lock promotion which I also showed interest in and they didnt send the technicians on the time we agreed on, I also had to do a follow-up for them to reschedule and send the technician, finally they came and installed it, if you can go back to my telephone recording specifically my billing for this was below R700 now yesterday when I called again asking about my billing cost it ended up to R900+ the deal included access fee, on top of everything I couldn't enjoy my PVR benefits until yesterday, even now I am scared that we might get cut off and my kids wont be able to watch TV in the beginning on June when they got my invoice mixed up and I have to call them every time at my own expense and they will never call me back even if the line cuts off, they disconnect me and expect me to pay the reconnection fee while the fault is on their side.

may you please not refer me to whatsapp service and self service on your platform because they are not of use they are not user friendly.