Bad Service / *********** Staff

On the 20th of August 2015 I contacted Multi Choice regarding my debit order. Which I would like to cancel and rather make payments electronically. The gentleman I spoke to assured me that my debit order is cancelled. I made a electronic payment to Multi Choice the 31st of August 2015. This morning I realized <br> that the debit order went off my bank account. I contacted Multi Choice again this morning regarding the debit order I was to that my Box Office debit order was not cancelled. They took R 710.25 of my account for my Box Office which I don't owe any money on. Now I have to take time off work to go to the bank to get the money reversed back into my account. If the Person that I spoke to the first time was competent enough this wouldn't happened. I would like to get some feed back regarding this matter. At the end of the day all of this is just costing me extra money.