BAD SERVICE *********** CALL CENTRE

On the 5th of September I rented a box office movie at my home. I received a sms stating that I rented a DIFFERENT movie and on my pc, and for R35. I immediately phoned in and a woman at boxoffice told me that it is a problem on their side and she rented Hollywood in my huis from her side. She also said that the R35 will be credited on my boxoffice account. On the 8th of September I phoned in again to confirm my credit and NO ONE KNEW WHAT I WAS TALKING ABOUT, THERE WAS NOTHING ON THE SYSTEM. Told the whole story again, they promised to credit my account. AGAIN TODAY the 5th of October I phoned about ANOTHER issue that I have with multichoice and again asked them for my credit. AGAIN NO ONE KNEW WHAT I WAS TALKING ABOUT, told me they cannot help me, nothing on the system, they cannot help me, I need to send them proof that it was wrongly rented. REALLY MULTICHOICE, you are a disgrace. If you credit a 1000 of people wrongly and no one asks for their money back, you get lots and lots of money for free. It is not a lot of money but it is the principle of good customer service and you guys do not have a clue. I am a customer for ages, but I wonder why.