1 reviews | Active since May 2015
BAD SERVICE IN RESPONDING
Since 23 May 2015 I have been encountering problems with some of my channels on my package. I have been sending messages to them with no responce. Tuesday 26 May I logged 2 complains on line and only receive a call back on Wednesday trying to help, telling me that some of the channels on my packagehas changed and I will receive an updated list. The I receive a call telling me they will send a NEW signal as I was at work but it will b sorted out. When I got home Wednesday still nothing changed. I was suppose to receive a call Wednesday after 18:00 to find out if all is in order. Low and behold I am still waiting for feedback for a service I am paying for. I complained that channels 117, 171 ,d 172 is some of the channels I can't access but nothing has changed. I am furious bout this as these channels worked all along.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,