bad service i recieved

this is Zanele Ncube I went to dstv agency in maponya mall round about 5:15 on the 28/08/2015, I queued on the line like any other person. the line was getting longer and longer, they only had two people helping us the other teller was counting money while we waiting then Evelyn Masilo was on a call whether it was a personal call or work related to us it did not look like that way cause she was busy jumping up and down and also distracting the other lady who had a client in front of her.when my turn came for me to pay I was called by Evelyn the first thing I told her was next time when she's on a call she must rather go else were she cant be seen, cause when the line is this long we get irritated especially if she does what she was doing. she then had the guts to point her fingers at me and told me she's talking to the call centre. I asked her to call her manager she went and called Sarah (branch manager) she started counting the money in front of me,i mean these are the people we don't need in our society who create people like they are nothing I did not even pay my acc that day cause even when the manager came she was a very rude teller I ever came across