Bad service fromvMulti choice

I cancelled my subscription over a year ago. Just few minutes ago a debit order went off my account. I immediately contacted multi choice and a female agent answered the call. After I explained my frustration the agent just said " you have a subscription which I will transfer you to the department of cancellation ". I was then transferred to another department in which the agent there just said " I can't assist you because you don't have any subscription, you need to call customer care".

This was very frustrating as I was using my airtime. I called again and I was told that there is a subscription active and I owe over R600. How can this be if my account was cancelled over a year ago. Mind you when a debit order goes off an account it's a charge, when I dispute and stop, it's a charge also. Who is activating closed SUBSCRIPTIONS?