Bad service from Thato

I'm really disappointed at the service i receive from a agent by the name of Thato today, i wanted assistance via the chat interaction Thato then asked me to provide security question which one of them was residential adress which i stated to Thato that the residential adress i do not remember as when I installed the DSTV i was renting at that time i did not remember it but other information i did provide, Thato refused to assistant me insisting that i provide information which i dont remember. I asked he or she could they not ask me a different question cause surely if a client fails one security questions you cant always substitute it with a different security question Thato blatantly refused telling me about cpa what what and never assasted me in short Thato never wanted to assistant me, but this kind of service is the first as i do contact multichoie and some agent do assistant they substitute the question with a different one my question is why didnt Thato do that i dont think Thato wants to work with people as he or she is not customer orientated i would like management to train Thato to deal with customers I'm really disappointed by the service that I was given today by your staff member totally rude and unprofessional cant wait to cancel my subscription my ID no is *** please look at the chat between me and Thato today no williness to assist