Bad service from RF Technologies

I’m tagging DStv / MultiChoice here because RF Technologies clearly partnered with them, and I want them to know exactly how poor the service is. RF isn’t even on HelloPeter (surprise!), so MultiChoice needs to take some accountability.

I went to RF Technologies because my decoder was stuck on standby. Instead of even trying to assist, I was immediately told it was broken and cant be fixed and should be thrown away. I highly doubt that’s true—it felt more like a push to make a sale than an honest assessment. Then came the sales pitch: either sign up for a debit order and pay off an Explora over two years, or buy a standard decoder.

I chose the debit option, was told I had to pay the travel costs there and then, and was told it would be installed on 8 May 2025 before 5pm. I even got SMS confirmations to back that up. I made sure someone was home the whole day just for this. Waiting....

Guess what? No installation. When I called, I was casually told they had no stock and were “waiting for MultiChoice.” Not one person bothered to call and let me know. No apology. No solution. Just a “meh” attitude like they couldn’t care less.

Also, I was told you can’t stream without a active decoder. That’s false. I’ve been streaming just fine from another device without a decoder being connected,, BECUASE ITS BROKEN. So clearly, I was **** to, again, just to close a sale.

This is the latest in a string of bad experiences with DStv. And frankly, I’m sick of it. If there was another service that offered sports channels, I’d cancel DStv without a second thought—even if it meant paying the cancellation/penalty fee. I’d be happy to do it with a big “F-you” for good measure.

Do some good and please have it installed before the weekend......

TIRED OF BAD SERVICE