Bad service from ****r

Good day

I made a call to your call center yesterday to reconnect my services coz my account was suspended. I spoke to a Rude man call ****r and as I was asking him what the balance was on my account he and he said R800 and something so I asked him why the amount is so high because my statement date is from the 5th to the 5th so yesterday was the 20th and my next payment date is the 5th of November 2019. He rudely rep**** and asked if I am the owner of DSTV when I said its my account and said that the rules of multichoice and my services was suspended of no payment hence I would need to pay the full amount. I asked him to give me a chance to speak and he just continued speaking and eventually ended the call. I am still waiting on the call that was requested for the reversal off access charges on my account. I am being charge for access since August this year but you catch up function is not working on my account.