1 reviews | Active since Jun 2019
Bad Service from Price Lock (Broken Promises)
Waiting for delivery and activation of decoder
This is ridiculous and disgusting service to have to send 10 messages over 2 week period and the issues is still not resolved. Which nobody knows the contact details for the price log not even Multi-Choice, they say I only have the option to sent my name to number 37408 and they will call me back. From the 1st of December I have not even got the device to watch DSTV. I am still paying my original fee for two weeks but don't have the chance to watch DSTV - the Price Lock people say that I can only cancel my subscription before I can activate the Price Lock which I can't do because I don't have the Explora or the installation. Please just send me what I have asked for or otherwise I won't do the Price Lock, which is very disappointing for me because how can you advertise something but you can't deliver. How many times must I call and make a nuisance of myself!? PLEAESE JUST GIVE ME SERVICE. Or at least inform me what the hell is going on!!! You are making a lot of promises for the 9 times I spoke on the phone. I really wanted this two weeks ago.
Yolindi
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
I got a call on Thursday. Promises was made after one for Friday (the only time I am available and over the weekend). I really want my dstv back. I am paying for three weeks now for my normal dstv (price Lock said I can only cancell after I got the price lock). I cant wait anymore, this is now ridiculous. I made plans for today but cancelled it for a chance to get service from you. I feel it is unfair to pay for my normal subscription but I haven't used it at all. I am fed up and just wish for someone to sort it out. The previous time I didn't have this problem at all, I also want extra view but can't do anything becaue I don't have my original plan I had. I never complain about something but this os ridiculous.
Yolindi
I got a call on Thursday. Promises was made after one for Friday (the only time I am available and over the weekend). I really want my dstv back. I am paying for three weeks now for my normal dstv (price Lock said I can only cancell after I got the price lock). I cant wait anymore, this is now ridiculous. I made plans for today but cancelled it for a chance to get service from you. I feel it is unfair to pay for my normal subscription but I haven't used it at all. I am fed up and just wish for someone to sort it out. The previous time I didn't have this problem at all, I also want extra view but can't do anything becaue I don't have my original plan I had. I never complain about something but this os ridiculous.
Yolindi