Bad service from Price lock

We placed a order for the DSTV Explora 2 on Wednesday 18th October. The only communication we have received is that we were approved. We called multichoice on friday 27 th October - the 7th working day. We were told by multichoice that they can't see the problem, but it's been escalated to the price lock department, this was the same response we got again on Monday the 30th October when we called again. On Tuesday the 31st October we called again, spoke to a very nice lady, Nthabaleng - she saw that dispatch wasn't picking up our address, which she then rectified for us. We have still had no comminication from Price lock concerning delivery of our decoder. Called again today and where told they would escalate it to price lock. Today is the 10th working day since our application. I find this service really unacceptable. If they couldn't find the address why could a phone call not be made ( they have all my details). Every person we've spoken to from the call centre has promised that we would receive a phone call 'today' still nothing. I would not recommend this process to anybody, in fact I would discourage anyone to go the price lock route.