FX
Fezi X

1 reviews | Active since Oct 2017

06 Oct 2017, 19:10

Bad service from one staff

The most pathetic service I've ever received from multi choice Dstv staff. You call for assistance next thing you get us an attitude from "Magoapa" contact centre agent. After that she disconnects my Dstv completely. I had to call again for my Dstv to be connected. Who does she think she is????

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Oct 2017, 09:25
Official

Dear Fezi Xipu

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Oct 2017, 11:22
Official

Dear Fezi Xipu

Please accept our sincere apology for the inconvenience and bad service received.

We will investigate your concerns and on completion our internal process will be implemented to prevent this from happening again.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Regards

Elna (DStv Hello Peter Complaints)