Bad service from Nosipho Gqozo

We pay for our services and in return we get bad service from the consultant. my services were disconnected due to the the explorer is paid up meaning i now pay for the services, which i got assisted by a different consultant on the 31/03/2023. the services then got disconnected on the 05/04/2023 when i called in the consultant said i need to make a payment , of which on my side i did and forwarded the POP. i had to resend the POP again to the consultant which then put me on hold for over 40 minutes while looking for the POP. she put me on hold to spite me as i was very upset about the disconnection and them not allocating my Payment to my account. she couldn't answer all the questions i had . then decided to let the line unattended... the consultant name is Nosipho Gqozo..... her team leader must send her back to refresher training