BAD SERVICE FROM MULTICOICE

My DSTV customer no ***8 my services have always been cut off and on since September 2019 I'm on a price lock package from December 2018.on the 23 October 2019 they cut off my services its been 24hrs now calling their customer care line and their agents told me they cant and not allowed to assist me. call ref no:***8-c1 :***8-I497 :*** :***8-I504 :*** I requested to speak to the supervisor on all calls and was told they are on training or busy names of supervisors are :Sihle Dlamini,Lungile Buthelezi,Immaculate Shange I also went via the self service channels and still no assistance as I was told they are engaging with the technical team as the system is delaying them and are not able to see anything on my account and are working on activating my account 24hrs later still no help. I sent an email ref no:***1 still no response 24hrs my services are off and I don't owe multichoice.3 decoders are off and no one can help even their SMS line which is 37408 they told me they cant help me.I was advised to go to their offices meaning after more than R1000 worth of airtime spent on multichoice I still have to take a day off at work loose my days pay and drive to Randburg.I'm so emotionally drained by multichoice I don't even know what to do now.