Bad Service from Multichoice to a \Valued Customer"

PATHETIC SERVICE FROM MULTICHOICE.<br> <br> On 5 March 2016 I personnaly went into the contact centre and requested a R899.00 Explora package deal as advertised. I was informed that it would be escalated to the correct department and an agent would call within 24 hours to complete the application procedure.<br> 8 March 2016, heard nothing so called the call centre and was told they would escalate to the DPP department.<br> 11 March 2016,same procedure,<br> 15 March 2016 still heard nothing same procedure<br> 17 March 2016 still heard nothing same procedure and forward to their Supervisor.<br> Supervisor Tshepo called me back and advised he would escalate to a supervisor in the DPP department who would still call me back today 17 March 2016. I the received a SMS.<br> \ Dear Valued Customer, Multichoice acknowledges your logged case, Ref ***-c1. Feedback on resolution will be provided in due course. Thank you for your loyal support.\" received at 10.03 on 17 March 2016. Also received an email to the same effect.<br> At the time of writing this report still nothing is heard from Multichoice.<br> What happened to \"Dear Valued Customer\" and \"We will do our best at all times\"<br> Empty promises I'm afraid. "