BAD SERVICE FROM MULTICHOICE FOR 4 MONTHS

My name is Zainap Mohamed customer nr***3 and I paid my account on the 25th of June R779.00 and every month after that but this particular payment cannot be allocated to my account. I have been disconnected every 2 weeks since June 2015. My references is *** ,*** ,*** ,*** ,*** ,*** ,*** ,***. I was requested proof from my bank, stamped and dated as my statement wont do. I emailed several times this proof and yet nothing but my services being disconnected and apologies. This morning after 4 months I was requested to go back to my bank for more information and yet I have given them more then what they required. I have given them the details, from and to what account. They are costing me more money then anything else and no customer service. What I would like is to have this resolved and the payment allocated to my account and reimburst for my time and money for 4 months. Everytime I got disconnected, I had to call them. They say all their calls are recorded so they will have proof of all of what I am saying. Please I don't want no more apologies from multichoice, Some service will do. It's been 4 months please HELP ME!!!!