Bad service from MultiChoice

I have recently purchased a price lock package for explora price log for R550. My customer number is ***. I made arrangements with multichoice to debit my account on the 1st of every month and they failed to do so i eventually made sure i pay every month end at the retail stores. On the 31st of October i paid as per normal and got disconnected even if i paid. My service was disconected on the 26th of October. I called the call centre at 19h00 i spoke to Fezeka she promised to get me reconnected today the 27th in the morning. That did not materialize i then called the call centre i spoke to slindile who was unsure why i was disconnected and said i am supposed to pay on the 25th of each month. She said thats what she is suspecting. I am so disappointed with this incompetence in that i feel that being inbthis contract is fruitless. She said she i should send the proof of payment. She said the money was reversed and i asked her how can the money be reversed from a retail store she was unable to answer me. I am very much disappointed by this incompetence.