Bad service from Multichoice-DSTV

So I called yesterday and spoke with a guy by the name of Senalo Demane and explained my mother's problem to hims. DSTV keeps on disconnecting her for because someone from their side decided to upgrade her account without her knowledge just so they can get commission. And it did not start there, sometime last year a lady called her and sold a funeral policy to her. She told this lady that she does have a funeral policy and she does not need another one but she went ahead the wrote a policy just so she can get commission. I called early january to sort this out, the policy was then cancelled and they went and upgraded her dstv to the one of R319, we are talking about an elderly person who is over 70 years.

So yesterday I called and spoke with Senalo Damane and he told me that her account was upgraded end of January. When I asked who did that he then cut my call, just like that. Imagine if is an elderly person with no one to help her by calling Multichoice. Meaning she was going to stay home without watching tv and stays alone.

Multichoice-DSTV agents must stop taking advantage of elderly people. You can hear that this person is old and doesn't understand what you are talking about but you still take advantage of them. IT'S WRONG