BAD SERVICE FROM MULTICHOICE CALL CENTRE AND ALBERTON BRANCH

POOR POOR SERVICE BY MULTICHOICE CALL CENTRE AND ALBERTON BRANCH!!! According to all consultants who I have spoken to since 26 August our Smart Card number does not match our decoder. This is unacceptable seeing that we have been customers for years and we have had this specific decoder for 2 YEARS and it has been working until now. We are paying our premium every month but NO SERVICE. I have used up more than R500 airtime on all the phone calls. My husband has been to Multichoice in Alberton 4 times and NO HELP. All the consultants as well as Multichoice have promised to add the decoder onto the system but nothing is done.

Decoder Serial number: A*** Smartcard number : ***

Carene Koekemoer ***