Bad service from MultiChoice

My DStv has been disconnected again where as I've been making numerous calls to MultiChoice they received connect it for few days then back to square one. I even sent email and whatsapp but still no reply from them where as they promised me that they will allocate my payment into my account since I made a payment into a wrong account, the consultants that I've spoken to some hang up on me her name is Zanele I spoke to her on the 23rd of February so you can see how long my query is dragging with no joy just speaking to *********** consultants. My account number is ***1 and the wrong account I made a payment to is ***3