Bad service from Multichoice and NMS insurance

After many years of being with DSTV and paying insurace dilligently, My decoder is giving me a E48-32 Error code. I contacted Multichoice and went through the routine of resetting my device device o0f which i was on the phone for more than 30 minutes, i waited 25 minutes before speakingh to an agent. I was then instructed to take my decoder into an agent so as they could check it. They found no fault on my decoder and said i need to get someone in to check the installation. I asked if they could do the job as I have a premium insurance on my decoders and installation of which i pay R129.00 per month. I was informed by Henburg Vaalpark that i need to work through the insurance company which is NMS insurance. I tried calling only to find they do not operate on weekends so i sent a email and still have had no response. The service is absolutely pathetic nad I will now cancel my insurance as allo it is doing is costing me money. I would also li9ke to request Multichoice find other insurers as NMS is useless.