Bad service from multichoice

Multichoice at it again. They switch of my decoders and no they are struggling to switch it on. They have also been billing me for netfliks without my permission. They keep on demanding money from me even though I have already paid my subscription for up untill 15 april 2023. No they telling me that I must pay again for them to assist me. I have three decoders one is on easy view since January I have been telling them its not playing but they continued to bill me for it. The whole of yersterday and today have been calling them and still they not fixing.

No they send me this message Total Amount to Pay R642.29 for your current package so that we can activate EasyView package on the smartcard provided.why must I pay again easyview has been on my package since January and included in the amount I have been paying.

If they dont go *******ly into my bank account they just disconnect my viewing or change my smart card numbers. U will talk 3 hours on the phone with no solution. They even send me a message that they have been trying to call me but the number they saying they called does not even belong to me. Kanti what information of mine do they have on the system? This shows that they disconnected the wrong persons decoders. Its 2 days now they have escaled the matter but nothing is happening. They dont even know or see my decoder serial numbers on their system. ~NND