Bad service from Multichoice

Honestly speaking for the past couple of days my experience with Multichoice has been so stressful and to be honest believe the agent dont really know how to handle issues or know what they are doing. The service that I received from from is so bad that I dont really know who to contact regarding my countless issue. And when you contact them they will put you onhold for 42 minutes without any feedback then you will have to cut the call and redial again to get assistance.