Bad service from Multichoice

Long story short , im currently disconnected from viewing my DSTV and don’t understand why. Payment was made on 02/09 of R1200. On 09 was disconnected a call was made and was reconnected. the following day 10 /09 was disconnected again and after several calls to DSTV i was told there was something wrong with my account and the billing department will call me and later was reconnected. On 17/09 all my channel were disconnected again i called in and spoke to consultant by the name of Paul, he explained that that there is an issue and was told that we must pay R400, he sees that we have made payment . this means that they will need to de reversals and the manager will call us back in 2hr. till date we have not received a call . few hrs later we called them and not we needed to pay R2400 this was different consultant was told they will call us back . hrs went pass with no calls from Multichoice. On 18/09 spoke to Nokwanda we went through same process and she explained we need to pay R1770 by 30/09 and this will fall under October , but there are some amounts that are showing that she does not understand . she will check with management and she will call me back . it seems that every consultant is being puzzled by my account and till now im still not connected. if i don't pay i will be disconnected even when i pay my premium account im still disconnected ???? We are given empty promises and multichoice still expected us to use our own airtime to make calls and still be on put on hold for 20min with no solution.