BAD SERVICE FROM MULTICHOICE!

Hello Peter

BAD SERVICE FROM MULTICHOICE! As an DSTV installer I occasionally get old decoders from customers when I upgrade their decoders. They fill out the transfer form of ownership and give me a copy of their ID Book.

On the 16 June 2018 I went to the Multichoice outlet at Giftacre centre in Lynnwood road. I gave my Forms from both parties to Avinash to transfer a decoder for me to a new customer. He said that he can’t do that because the both parties must sign on one form. I told him that it is difficult to get the two parties together to sign one form and that Multichoice makes it so difficult for customers to transfer decoders and that the customers MUST buy new decoders. I asked him to call the manager and very ****ily he told me that he is the manager and that they don’t transfer decoders for installers! I wasted an hour of my life there. I filled out the form where you can rate their service and put it in a box at the counter. The box is not even locked so they can remove bad results out of the box. It would be good to lock the box and that it must be send to Multichoice to evaluate their quality of service.

I then went to The Multichoice outlet in Centurion. I waste another half an hour of my life and R5 for parking. Not to mention my travel cost and toll road costs! They also refused to help me. What bad service from Multichoice if you have the appropriate documents? Really now Multichoice!!! As the new single decoders you have to buy multiplexers if you want to do extraview. More costs for subscribers. That’s why it is good for me to use the old decoders. I Have one suggestion. Why can Multichoice swap me for the old decoder? Multichoice can give me a new decoder for 2 old decoders. So I can help Multichoice to get old decoders out of their system as that is what Multichoice wants. My PVR 4 tuner is giving me lately lots of problems and I also find the same problems with my customers. I think Multichoice is programming their software so, so that subscribers buy new decoders. Previously I was also offer by Multichoice to swap my decoder for an Explora and then I have to pay in an amount. I told Multichoice that they must not hurt my pocket (money) because they want to get rid of all the old decoder!