Bad Service from Multichoice

I'm beyond furious after making so many payments to Multichoice and still not getting connection to DSTV. Everytime I make a payment they tell me that there is still more money outstanding,even after paying that amount i still don't get connection to DSTV, I have emailed the proof of payment to Malik Mahomed several times,but only after a long wait his response is that he has escalated the payment to 'Unallocated Payment'. No explanation is been given as when the connection will be made.<br> This is the most disgusting service I have ever received.This is pure incompetence,and lack of proper training to staff.