Bad service from managers and consultants

Hi, please attend to my query ASAP my service has been disconnected because an upgrade was done without my knowledge. on the 8th of November I called in to understand what's happening with my account and it was brought to my attention that my service was upgraded on the 1 of October 2020 around 9p.m because it was on a Sunday the consultant couldn't do much and told me that he is escalating the matter to the Team leader whom will give me a call back and I waited the whole day the Monday and didn't receive a call then I called late on Monday the 9th and the consultant got the team leader to resolve the issue and put me back on the package that I paid for and my service was re connected to my suprise on the 14th my service was disconnected and I called in and was on the phone for 48 minutes while my matter was escalated then after holding for so long the consultant hangeg up and I called again got assisted by a different consultant obviously and he also escalated the matter saying that the manager will call me after 30 minutes and today of *** minutes I'm still waiting for the manager to get back to me Every time I call I get different stories the one agent told me that I called at 9pm the one says I did a self service upgrade this matter was escalated 4 times already and every time I get told that once investigation is done i will be contacted with feed back not even 1 feedback was provided after 4 different escalation

Regards Zandile Mashaba