BAD SERVICE FROM DSTV, *****ING MY MONEY

Good day In December 2020 I app**** for a package of r500.00 including explora, I was promised that it will be delivered on the 03.01.21, I waited for the technician to contact me until the 05.01.21 and never came, i called in and ws told that they have no idea why has he not called me, then I requested to cancell the contract, which was accepted, then on the 06.01.21, a consultant from the finance department contacted me and I explained why I am cancelling my package contract which was for an amount of R500.00 monthly,she said I will not be charged any amount as I did not get the package, the Technician contacted me on the 14.1.21 and I told him that I have cancelled the request so he must return the the package to Multichoice and he agreed, on the 02.01.21 debit order went through for R119.00, again on the 02.03.21 debit order went through for R2917.00, Multichoice is robbing me as I did not get any service from them and I do not have their equipemnt for them to ***** my money like that, I am so unhappy with them that I dont want to deal with them anymore, their service is pathetic and cruel, how can they taks an amount of R2917.00 without even telling me, they do not have transperancy and good business ethics and morals to deal with customers, I am thinking that they should have made me aware and explin why are they dexpecting me to pay with no service rendered to me, i am so dissapointed in them.