Bad service from dstv, siphokazi and her colleagues

You service is very pathetic I have wasted my airtime since yesterday by calling you but you can't help and I'm paying you each and every month yesterday I spoke to another lady she said they are not allowed to give us they email address, I wanted to forward proof of payment today I got another guy he said they dont have emails I called I again I got siphokazi she said she is not allowed to give me her surname and I asked her to ask her manager to call me she she refuse or maybe its because you dont have competitors that's why you are all useless. Your costomer service is very poor