Bad Service from DStv multichoice(Ayanda consultant)

On Sunday the 1st Sept I call Multichoice to enquire about my account rude consultant by the name of Ayanda who don't seem not to know the products of multichoice need training on Communication s****s as an agent u dont talk over a customer I wonder if she got hired training was given to her worst part of it after I explain to her she put me on mute, failing to answer my questions..cause the question was clear that my balances on the App and the one showing it was different. A supervisor by the name of Kgomotso who's based in Randburg promised to get Ayanda's supervisor up until today the 05th no feedback from him and they are doing this thing of not giving feedback cause they know some of the calls are being routed to their Port Elizabeth call centre and a call cannot be transferred. PLEASE MULTICHOICE TRAIN UR STAFF AS THEY REPRESENT U AS BRAND.