Bad service from DSTV multichoice

****y service i always get from multi-choice, I paid my DSTV on Friday via EFT(immediate payment) but they kept on saying they haven’t received the payment. They gave me an email address to forward proof of payment and I did that more than 10 times and they still gave me the same answer “WE HAVE NOT REVED IT” today I called them asking them to cancel my subscription and refund my money and I was told the services are active, the lady tried to clear the screen error but fail and ended up dropping the line instead. The money I used to call them is more than the one i paid for the package. Im not surprised though because multichoice has always been giving me bad service