Bad Service from DSTV MultiChoice

Very disappointed at DSTV , did an application for a price lock explora subscription on the 26th of March, it’s been 3months now (end of June) haven't recieved any delivery and no installation has been done. Called them more than 5times and all I was told is that my query has been escalated, they are very bad with communication and seriously needs a competitor so that they can start treating their clients with a sense of urgency.