Bad Service from Dstv multichoice

I have a funeral policy with dstv multichoice. I've submitted a claim on the 8/11/2024 all my details were captured by Mpho the she asked me to email documents as soon as I receive them on the 11/11/2024 I've submitted the documents on the 12/11/2024 they emailed me that they can't access the documents should re email which I did. On the 15/11/2024 they've asked me again to email the documents then I did not because I was already upset because the funeral was on the 16/11/2024. ON THE 18/11/2024 they asked for my ID copy and bank letter I emailed those aswell they sent me an email on the 20/11/2024 that the claim is under validation till today am still waiting for my claim it has been 2weeks the respond to emails after 2 days...dstv multichoice service is very bad...I will advice people not to take out their funeral policy it comes with a lot of stories and delay. I had to borrow money from people to carry on with the funeral while I was hoping my funeral cover will payout in 48 hours...they are promoting false. Thank you