BAD SERVICE FROM DSTV ( MULTICHOICE)

I would like to report unproffessional service from the DSTV ( Multichoice) , i made payment for my services on the 27th of September for the month of October, however my services is being continuosly disconnected. i have spent over R300 on airtime trying to resolve this issue yet they keep on disconnecting and no one is proving me with clear answers as to what the problem could be.