Bad service from DSTV (Multichoice)

<p>I am writing this note in frustration after having called multichoice three weeks to activate the the price lock option. Post the initial call I was informed that my request had been recorded and a sales agent will get in touch with me within 48 hours. When the duration that was communicated to me had gone past, I called the dstv call centre to follow up seeing that the promise to contact me was not fulfilled and was informed that my concern was noted and escalated. A week later i was still in the same position and when i called in, I was told the same lame story. Today, the 4th of January I drove to the Randburg office and the attendants advised me that there is nothing they can do except follow the same frustrating process I had gone through for the past 2 weeks. 2 hours later a sales agent called me to obtain my details and process my application and committed to call me back to advise how the application will be concluded. Well, I am still in the same frustrating state as I was in 3 weeks back and left in the dark and with egg on my face. Dissapointing to say the least Multichoice. Is this the service you provide to loyal customers? 3 weeks for such a simple transaction? Could this be an unimportant revenue stream that you don't see anything wrong with dragging your feet and delivering poor customer service? What arrogance!</p>