Bad service from DStv funeral policy

My husband died 14.03.25, but when I app**** for the funds, I was told that he was the beneficiary, and only my 3 children were the insured ones? I was the one who opened the account, and was supposed to be the beneficiary, and he and my children were supposed to be the insured. I then asked them to send me the voice note of when I purchased the policy. No one ever responded, but they sent me messages to say that if I didn't pay, they would cancel the policy. How stupid would I be to pay for the policy, and my dead husband is the beneficiary?? I'm so fed up with multichoice and their funeral policy which is my biggest nightmare! I am 77 year old pensioner, and I really depended on the funds. I've had to borrow money from friends and family to pay for my husband's funeral! Shame on you DStv Multichoice!! I'm also still waiting for the voice note, by the way